Managing for Quality and Performance Excellence [With CDROM]

The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout. This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

MANAGING FOR EXCELLENCE
The Quality School: Managing Students Without Coercion
A+ Guide to Managing and Maintaining Your PC [With CDROM]
Managing Performance to Maximize Results
A+ Guide to Software: Managing, Maintaining, and Troubleshooting [With CDROM]
A+ Guide to Hardware: Managing, Maintaining and Troubleshooting [With CDROM]
Managing My Money: Banking and Budgeting Basics [With CDROM]